Warranty - HillMiles Ebike Europe | Premium Electric City & Commuter Bikes

Different parts have different warranty periods. Please read the table below for details carefully.

1. Warranty and Guarantee

The warranty period for e-bikes is as follows. If the customer finds non-human damage within the warranty period, we will send replacement parts free of charge.

After the warranty period, customers need to pay for replacement parts and shipping fees. All e-bikes sold are brand-new factory products with original parts.

Accessories purchased separately are sold at cost price for quick problem-solving; except for DOA (Dead On Arrival), they are not covered by warranty.

Please note: Second-hand e-bikes and modified e-bikes are not covered by warranty.

2. Warranty Coverage

Item	Parts	Guarantee time	Service
Basic parts	Frame	12 months	Natural deformation, open welding, desoldering and fracture phenomenon, and quality problems caused by poor manufacturing can be replaced. Self-modification and collision damage are not guaranteed.
Basic parts	Front fork Components, Handlebars, Folding tubes, Saddle tubes	12 months	Self-modification and collision damage are not Warranty.
Basic parts	Tire	1 months	If the tire is punctured by a sharp object, the warranty will not be given if there is a problem with the tire due to insufficient tire pressure, passing through a speed bump, a pit, etc. Only if there is a problem with the quality of the product received, it is within the scope of the warranty.
Basic parts	Saddles, Plastic parts,Round disc brake rotor,Brake pads, Brake cable	3 months	There is no warranty for parts collision damage etc. Man-made damage, self-modification, and parts damaged by collision are not guaranteed.
Basic parts	Kickstand, Fenders, Rear racks, Pedals, Grips, Cranks, Chainrings, Front hubs, Rear hubs, Chains, Ringer Shifters, Rear derailleur, Rear derailleur protective cover, Flywheel, Shock absorber, Bell, Horn, Lifting Lug, Connecting Rod Piece	6 months	There is no warranty for parts collision damage etc. Man-made damage, self-modification, and parts damaged by collision are not guaranteed.
Electrics parts	Controllers, Chargers, Main/auxiliary cables, Display, Front and Rear brakes, Accelerators, Brake Levels, Pedal assistance Sensors	12 months	Short circuit, burnout, and performance failures caused by poor manufacturing can all be replaced. Water ingress, artificially cutted cables, natural wear and tear of brakes, and man-made damage are not covered by warranty.
Electrics parts	Headlights, Taillights	6 months	Short circuit, burnout, and performance failures caused by poor manufacturing can all be replaced. Water ingress, artificially cutted cables, natural wear and tear of brakes, and man-made damage are not covered by warranty.
Motor parts	Motor	12 months	Coil phase loss, burning, magnetic steel demagnetization, falling off, wheel shaft deformation and other quality problems cannot be repaired) The warranty will not be given if the wheel hub is deformed due to insufficient tire pressure, speed bumps, pits, etc.
Motor parts	Motor hall, Motor bearing	12 months	Hall wire burnt out, abnormal noise or rupture of bearing.
Battery	Battery box, Battery top cover, Battery bottom cover, Battery	12 months	It can be replaced due to faults such as poor contact, power failure, no power storage, and capacity below 60%. (Note: The warranty period of the battery will not be recalculated, and the replaced battery will be calculated according to the remaining date of the warranty period) No warranty replacement service will be provided for water or man-made damage.

Warranty Exclusions
The following conditions do NOT qualify for warranty:

Failure caused by user’s misuse, lack of maintenance or improper adjustment contrary to the Instruction Manual.
Failures caused by user disassembly, repair, or modification without authorization.
Damage caused by improper use, storage, or accidents.
Repairs done by unauthorized repair shops without our consent.
Minor scratches to the outer packaging that do not affect the functionality of the product are not covered. However, if the product itself is damaged upon arrival, please refer to our Return Policy.
Please contact us and get written approval before returning any product. Unauthorized returns will not be refunded.

How to Apply for Warranty
Step 1: Take a picture/short video of your question.

Step 2: Send a short description of the problem, pictures or videos of issue, order number, platform of purchase to support@hillmiles-ebike.com.

Step 3: We’ll diagnose your problem and if it’s clear what’s wrong, we’ll provide a solution.

Step 4: When it comes to issues that can’t be diagnosed in the first place, we will send you the troubleshooting files, it will need you to detect according to our detection method and provide us with the corresponding videos or pictures, and we will give a solution after receiving the videos or pictures.
Step 5: We will verify your order information and delivery address, and reissue the corresponding accessories to you.